Operationally Focused, High Impact
We use the strength of our technology, industry knowledge and best people to ensure performance excellence for our clients both in Australia and overseas.
Customer Retention & CSI Coaching
- Customer Retention Manangement & CSI Reviews
- Dealer Driven Customer Surveys
- Service Retention Analysis and Marketing Plan Development
Dealer Performance Planning and Management
- Strategy Development Workshop and Implementation
- Innovation Development Days
- Performance Budgeting and Business Planning
- Staff Productivity Analysis and Workforce Planning
- Staff Monitoring, Development and Training
Dealer Performance Groups
- Aftersales Performance Groups
- Financial Reporting
Business Process and Profitability Reviews
- F&I Compliance Assessments & Performance Optimisation
- Dealership Operational Process Review
- Remuneration and Performance Management Review
- Sales Process Optimisation
- Internal Control and Job Function Reviews
- Used Vehicle Review and Strategy Development
- Dealer Health Checks
Specialist Dealer Projects
- Dealer Restructuring and Feasibility Analysis
- Franchise and Finance Company Applications and Business Plans
Training and Development
- Sales Process Training
- Sales Manager Training
- Product and New Product Release Training
- Aftersales Training
It’s the contribution of our people and
technology that makes us special
We employ only industry experienced consultants who have a strong mix of retail and wholesale experience covering all aspects of the automotive environment.
Our technology solutions can also add another dimension to our work, resulting in industry leading consulting outcomes.
The decision to partner with Op2ma was based on their industry reputation, previous experience with both retail and manufacturer, and detailed approach to design, delivery and assessment which comes from their registered training and compliance background.
Group Training Manager, Volkswagen