Identify gaps in the sales process

In the automotive industry, 80% of customers who walked into your showroom do not buy.

Lost Sales Analysis is a customer feedback programme that tries to find out why by identifying potential gaps in your sales process and proposition so that you can take immediate countermeasures to improve sales conversion.

A small improvement in conversion ratio can often lead to an exponential increase in revenue and profit.

Lost Sales Analysis complements traditional Customer Satisfaction to give you a 360-view of how you deliver your brand experience on the shop floor.