Every motor company has a strategy for improving customer satisfaction and loyalty. The problem is gaining traction and making real progress where it matters – on the frontline at the dealership where the customer actually experiences the brand. The challenge for motor companies and dealers is how to manage sustainable growth in customer satisfaction delivery by all frontline staff and across all touch points.
Op2ma has developed Revuu CSI Coaching, a solution to help motor companies and dealerships focus on the key drivers to improve CSI performance. Revuu CSI Coaching is a smart solution that helps Sales and Service Managers become better coaches to close the gap between actual and desired levels of performance.